For current tenants
Maintenance emergencies
An emergency is anything that threatens safety or could cause serious damage. Call (856) 796-3780 right away, any time of day.
Call the emergency line: (856) 796-3780
| Problem | Do this first | Then |
|---|---|---|
| Gas smell or fire | Leave the home now. Call 911 and your gas utility from outside. | Call us once you're safe. |
| Major leak or flooding | Turn off the water at the fixture's valve or the main shut-off. Move belongings away from water. | Call (856) 796-3780. |
| Sparking, burning smell, exposed wiring | Keep away. If it's safe, switch off that circuit at the breaker panel. | Call (856) 796-3780; call 911 if there's smoke or fire. |
| No heat in cold weather | Check the thermostat setting and batteries, and that the furnace switch is on. | Call (856) 796-3780. |
| Sewage backup | Stop using sinks, toilets and appliances that drain. | Call (856) 796-3780. |
| Broken exterior door or lock | Secure the home as best you can. | Call (856) 796-3780. |
| No water | Check whether neighbors are affected (it may be a utility outage). | Call (856) 796-3780. |
Urgent, but not an emergency
A broken refrigerator, no hot water, or your only toilet not flushing. Submit a repair request and mark it urgent; we aim to schedule these within 24–48 hours.
Routine repairs
Dripping faucets, sticky doors, minor appliance problems. Use the repair request form; we usually contact you within one business day.